Manage IBM RationalĀ® Jazz based Work Items with Email

Ā JazzConnect-EMAIL-Reader

JazzConnect-EMAIL (Reader) is an application that provides a platform that enables the automatic creation and management of work items through the use of email.

Many organisations and applications use email to communicate information to others.

IBM Rational Jazz products have built in support for sending emails when events occur, such as Work item creation, modification etc.

Yet they do not support the ability for email to act as an input.

The ability to use an additional client interface to Jazz provides valuable and enhanced work item management from external customers.

Help Desk and Service Desk applications. Build Automation tools and many others


Create work items from email

Emails can be received from third parties without RTC

Emails from suppliers, co-workers, contractors can be managed within RTC

JazzConnect Email Reader will parse the email and manage it as a work item within Rational Team Concert

Update attribute values through email

Control workflow through email

Highly configurable for numerous inbox, project, category, email address permutations


Parse POP3/MAP email

HTML Format

Supported Configuration through XML

Blacklist Support

LDAP Integration

Automatic Jazz User Creation

Installed as a service for continued processing

Attachments supported

JazzConnect-Email Reader has been validated ''Ready for Rational''