Manage IBM Rational® Jazz based Work Items with Email
JazzConnect-EMAIL (Reader) is an application that provides a platform that enables the automatic creation and management of work items through the use of email.
Many organisations and applications use email to communicate information to others.
IBM Rational Jazz products have built in support for sending emails when events occur, such as Work item creation, modification etc.
Yet they do not support the ability for email to act as an input.
The ability to use an additional client interface to Jazz provides valuable and enhanced work item management from external customers.
Help Desk and Service Desk applications. Build Automation tools and many others
Create work items from email
Emails can be received from third parties without RTC
Emails from suppliers, co-workers, contractors can be managed within RTC
JazzConnect Email Reader will parse the email and manage it as a work item within Rational Team Concert
Update attribute values through email
Control workflow through email
Highly configurable for numerous inbox, project, category, email address permutations
Parse POP3/MAP email
Supported Configuration through XML
Automatic Jazz User Creation
Installed as a service for continued processing
JazzConnect-Email Reader has been validated ''Ready for Rational''